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Home   >    Frequently Asked Questions

Order and Shipping inquiries

Q. How can I view the status of my order?

A. Go to the Customer Service page and enter your order number.


Q. How long will it take for my order to ship?

A. All orders are processed and shipped within 2 business days of payment. A shipment tracking number is automatically generated and emailed to you as soon as the order has been processed by our shipping department.

 

Q. How long will it take for me to receive my order?

A. Packages are handed to the carrier within 2 business days of payment. Typical carrier transit times are as follows:

Continental United States (48 states):

The following general shipping times apply once the package is handed over to the carrier:

  • Media Mail (9-12 days)
  • First Class Mail (2-5 days)
  • Priority Mail (3-5 days)

International:

Priority mail international can take anywhere from 10-15 business days (not including weekends and holidays). Times can vary depending on how quickly customs processes the item, generally you can expect longer times around the holidays.

First class international packages are not track-able online. Average shipping time is 10-15 business days depending on location. Times can vary depending on how quickly customs processes the item, generally you can expect longer times around the holidays. 

 

Q. Do you ship to international locations?

A. We ship to every part of the world. Customers can choose from a variety of shipping options during the checkout process. Currently, we service clients in Latin America, Europe, Asia and several other parts of the globe.  Please contact us at cust[email protected] for more details on international orders. 

 

Product and Service inquiries

Q. How reliable is your product/service?

A. We have been in business for over a decade, via eBay, all the while maintaining close to a 100% positive feedback profile. We have served thousands of customers across the globe and have the expertise, scale of operations and experience to deliver quality products to all our customers. For your peace of mind, we also offer an industry leading 30 day Money Back Guarantee on all purchases.

 

Q. Are the used golf balls sold on your site refinished or altered in any way?

A. We do not sell refinished golf balls. We only sell recycled golf balls. All used golf balls are collected from golf courses across the United States, gently cleaned and then hand sorted into various grades based on their quality. The balls you receive are simply lost golf balls and the original paint and other characterisitcs of the balls are not altered by us in any way. On more than one occassion, our customers have received balls that they originally lost during one of their rounds.

 

Q. What about quality/grade management for used golf balls?

A. The quality/grade of our golf balls is our top priority. Through years of experience, we have developed an efficient and market leading grading policy, that we diligently implement, with no exceptions. For more details on our grading scale please visit our Recycled Golf Ball Grading Scale page.
 

 

Q. Are your new items genuine?

A. We only sell genuine products and we back each purchase with the manufacturers' original warranty. In case of issues that may arise within the original warranty period, customers simply send the items back to us and we take care of the warranty repair/replacement.  

 

Q. What about customized bulk/large orders inside the US and internationally?.   

A. We specialize in customized bulk/large orders (within the US and internationally) and have the necessary inventory, logistical capability and industry experience to meet all of our customers’ needs. For more details on bulk orders please visit the Wholesale/Bulk section of our store.

Please contact us at [email protected] for customized quotes.