Order and Shipping inquiries
Q. How can I view the status of my order?
A. Go to the Customer Service page and enter your order number.
Q. How long will it take for my order to ship?
A. All orders are processed and shipped within 2 business days of payment. A shipment tracking number is automatically generated and emailed to you as soon as the order has been processed by our shipping department. We do not process shipments on weekends and holidays.
Q. How long will it take for me to receive my order?
A. Packages are handed to the carrier within 2 business days of payment. Typical carrier transit times are as follows:
Continental United States (48 states):
All packages are shipped using Standard Ground Shipping with a delivery window of 3-7 business days based on geographic location.
Puerto Rico/Hawaii/Guam/ Military Addresses:
We utilize Priority Mail for shipments going to PR/HI/GU/Military Addresses. Delivery can take anywhere from 7-15 business days (not including weekends and holidays). Times can vary depending on how quickly customs processes the item, generally you can expect longer times around the holidays.
Q. Do you ship to international locations?
A. We do not currently ship small pacakges internationally. For bulk international orders kindly email us at please contact us at [email protected]
Product and Service inquiries
Q. How reliable is your product/service?
A. We have been in business for over a decade, via eBay, all the while maintaining close to a 100% positive feedback profile. We have served thousands of customers across the globe and have the expertise, scale of operations and experience to deliver quality products to all our customers. For your peace of mind, we also offer an industry leading 30 day Money Back Guarantee on all purchases.
Q. What about quality/grade management for used golf balls?
A. The quality/grade of our golf balls is our top priority. Through years of experience, we have developed an efficient and market leading grading policy, that we diligently implement, with no exceptions. For more details on our grading scale please visit our Recycled Golf Ball Grading Scale page.
Q. Are your new items genuine?
A. We only sell genuine products and we back each purchase with the manufacturers original warranty. In case of issues that may arise within the original warranty period, customers simply send the items back to us and we take care of the warranty repair/replacement.
Q. What about customized bulk/large orders inside the US and internationally?.
A. We specialize in customized bulk/large orders (within the US and internationally) and have the necessary inventory, logistical capability and industry experience to meet all of our customers’ needs. For more details on bulk orders please visit the Wholesale/Bulk section of our store.
Please contact us at [email protected]
for customized quotes.